E-mail marketing has gone through a lot during the
past 5 years or so. In the beginning, it was seen as
the ultimate marketing tool -- inexpensive,
instantaneous, and 100% measurable.
Click-through rates were the only numbers that
mattered, and people were willing to open -- and read
-- just about every single e-mail they received.
How
times have changed! Nowadays, most of the talk is
about spam, how e-mail marketing can hurt your
business, and why click-through rates are a fraction
of what they used to be. Yet we still hear stories
about companies who, despite all the pitfalls, manage
to generate millions of dollars in profit every year
using e-mail marketing.
So
this raises the question: How do some marketers manage
to earn six-figure incomes (and higher) relying almost
exclusively on e-mail as their marketing medium? How
are they able to get their messages read and acted
upon despite all the hurdles that stand in their way?
It seems that those people who understand e-mail
marketing the most are the ones who are able to
profit from it the most.
With that in mind, I'd like to clear up some of the
misconceptions that you may be having. I've put
together a list of some of the most common myths
regarding e-mail marketing and answered them using
cold, hard facts. Pay attention, because if you've
bought into any of these myths yourself, you're in
danger of losing out on a lot of potential profits.
E-mail Marketing Myth #1: E-mail Marketing Is
No Longer Effective
This is the most common misconception I hear when I
talk to people about e-mail marketing. Many think that
the sheer volume of e-mail that we all receive on a
daily basis has ruined the effectiveness of e-mail as
a marketing tool. And the fact that spam has received
so much attention in the news lately also hasn't done
much to instill confidence in this medium.
In
my opinion, the idea that e-mail marketing is no
longer effective really stems from people failing to
make the distinction between spam and legitimate,
permission-based e-mail marketing. While it's true
that spam is not an effective marketing tool -- it
never really has been -- permission-based e-mail
marketing continues to be a tremendously
powerful, easily trackable, and instantly measurable
way to market your product or service.
Need proof? A recent DoubleClick study reports that
69% of American e-mail users have made purchases
online after receiving permission-based e-mail
marketing.
That's great news for companies who continue to use
e-mail as a marketing tool. The fact that almost 70%
of people have made purchases as a result of receiving
an online promotional offer demonstrates that
e-mail remains one of the most effective marketing
tools in history.
E-mail Marketing Myth #2: E-mail Promotions
Will Damage My Credibility
There is a pervasive myth among some small- and
home-based business owners that using e-mail as a
promotional tool will cause subscribers and customers
to have a lower opinion of your business. Now, I'm not
sure who started this rumor, but I'll bet that it was
someone who didn't do a very professional job of
putting together their own e-mail campaigns!
If
you launch a poorly designed e-mail campaign, of
course you will damage your credibility. The same goes
for a direct mail campaign filled with spelling
mistakes or an offensive newspaper advertisement.
However, if you spend some time creating a
well-formatted promotional e-mail that is of real
value to your customers and subscribers, you will
actually enhance your credibility.
In
a recent report, eMarketer found that 67% of US
consumers said they liked companies who, in their
opinion, did a good job with permission e-mail
marketing. This is proof that an e-mail marketing
campaign that is well-designed and properly delivered
will actually enhance your credibility among your
customers and subscribers, as opposed to damage it.
The
key to delivering an e-mail promotion that your opt-in
list will appreciate is paying attention to quality.
Here are three easy steps to ensure that your
customers and subscribers receive professional,
quality messages from you every time:
Remember, if you are selling a product or service over
the Internet, e-mail is probably the only dialogue
you'll ever have with your customers and subscribers.
This means that, along with your web site, your e-mail
messages are the only tools you have to build trust
and credibility. If you do a professional job creating
and testing your e-mail messages before sending them
out, your customers will get a great impression of
your business and feel comfortable conducting
business with you.
E-mail Marketing Myth #3: My Customers Will
Think I'm Spamming Them
Here's where we need to talk a little bit about the
difference between spam and legitimate,
permission-based e-mail marketing. Spam is basically
unwanted e-mail that has been sent by a company with
which the recipient has had no prior contact. Spammers
usually get their lists of e-mail addresses by
"harvesting" them from newsgroups and chat rooms, or
through a wide range of other unethical sources.
Permission-based e-mail is quite the opposite.
Marketers who practice this type of e-mail marketing
have previously been in contact with the individuals
on their opt-in lists. The people who make up their
lists include current and former customers, as well as
those people who have left their e-mail addresses with
the company for the purpose of receiving e-mail from
them -- be it a free eBook, a newsletter, or
promotional messages.
And
studies indicate that e-mail users are well aware of
the difference between the two. According to IMT
Strategies, more than 80% of people feel negatively
towards spam, whereas 78% of the people surveyed in a
recent DoubleClick report said that they
wanted to receive e-mail from their favorite
online merchants.
Now, if 78% of people actually want to
receive promotional e-mail from you, you're doing
terrible damage to your bottom line if you aren't
using e-mail as a marketing tool. And unless you
really are spamming, you don't need to worry that your
customers will think that you are (as long as you
follow a few simple rules like providing clear
unsubscribe instructions). Your customers are smart
enough to tell the difference.
E-mail Marketing Myth #4: People Will
Unsubscribe From My List If I E-mail Them
Another really common concern among online business
people is that their customers and subscribers will
start unsubscribing from their list if they receive
promotional e-mails. The only time these companies
e-mail their customers and subscribers is when they
want to notify them of some company event, like a move
to a new location or a total redesign of their web
site.
It's true that if you never send any e-mail to your
customers and subscribers, you won't get any
unsubscribes. There's nothing for them to unsubscribe
from! But what was the point of collecting all those
e-mail addresses if you aren't going to use them? The
fact of the matter is that people who leave their
e-mail addresses with you fully expect to receive
e-mail from you. Why else would they have given you
their contact information?
Still not convinced? According to a joint study
recently released by The Direct Marketing Association
and the Association of Interactive Marketing, 63% of
companies surveyed reported that e-mail marketing was
their most effective customer-retention tool.
A "customer-retention tool" simply refers to a method
of preventing your customers from buying products or
services from your competition rather than you.
Customer retention is one of the most important
aspects of any business. Losing a customer to your
competition is very harmful to your bottom line,
because one existing customer is more
valuable than a list of potential customers.
And
remember, a few unsubscribes here and there isn't
going to destroy your business. In fact, people who
unsubscribe from your list as a result of responsible,
well-written e-mail marketing campaigns are actually
doing you a favor! After all, why would you want to
waste your valuable time and resources on people who
have no interest in your offer?
E-mail Marketing Myth #5: E-mail Campaigns Are
Difficult To Design And Deliver
Whenever I'm talking with someone who insists that
e-mail marketing doesn't work, I always ask them if
they've ever actually tried it themselves. Most of
them admit that they haven't. When asked why they
haven't tried it themselves, the answer is almost
always the same: They think that the process of
creating and sending out an e-mail promotion is too
complicated or too difficult.
Those of us who do use e-mail as a successful
marketing tool know that nothing could be further from
the truth. Once you've learned the basics, the
process is a breeze. And there are new tools
being created all the time that make the process even
easier.
When we conducted a comprehensive survey of our
customers and subscribers, we asked what some of the
biggest challenges you faced as marketers were. Here
are the three most common answers: